What are the responsibilities and job description for the Front Desk Customer Service Representative Auto Body Shop position at Auto World Collision?
Hours can be 7:30 - 4:30pm or 8:00-5:00pm
Customer service skills
Calling customers after repair for follow up surveys - priority
Multitasker
Self Starter
Good phone and email etiquette
Good speaking voice
Good grammar
Able to speak and write professionally
Works Well with others
Team player
Willing to work duties outside of job description as needed
Flexible with office/shop/duty changes
Can change direction quickly and recover
Has Knowledge of all or some:
Automotive industry
Insurance
Customer Service
Technology
Computer literate/strong skills to troubleshoot computer issues
Can detect/see problems and has strong problem solving skills (For example: Car towed in and has no information thinks to check CCCOne, Glove box, car to try and find info on customer)
Duties
Check-in/out cars
Answer phones immediately
Tuesday/Thursday updates
Scheduling
Docusign send and follow-up
Tasks done same day
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- auto body shop: 1 year (Preferred)
- call center: 1 year (Preferred)
- customer service: 1 year (Preferred)
- retail: 1 year (Preferred)
- sales: 1 year (Preferred)
Work Location: In person
Salary : $19 - $20