What are the responsibilities and job description for the Autobody Collision Customer Service Representative position at Chilton Auto Body?
Position Title: Customer Service Representative
Department: Operations
Reports to: Location Manager
PLEASE REPLY BY INCLUDING YOUR RESUME!!
Position Summary
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!
Responsibilities
Requirements
Benefits
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
Department: Operations
Reports to: Location Manager
PLEASE REPLY BY INCLUDING YOUR RESUME!!
Position Summary
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!
Responsibilities
- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
Requirements
- Previous experience in the automotive industry preferred - CCC One knowledge a real plus!!
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
- Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.
- Bilingual (Spanish).
- Knowledge of the Collision Industry.
Benefits
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
Salary : $20 - $24