What are the responsibilities and job description for the Warranty Administrator position at Auffenberg Dealer Group?
Auffenberg Dealer Group of Illinois is currently seeking a Warranty Administrator. Auffenberg is looking for a talented and self-motivated Warranty Administrator to help expand our service team. Auffenberg is a family owned and operated dealer group that can offer excellent pay and benefits.
Description:
The Warranty Administrator position is responsible for the submission, correction, and collection of warranty claims within the guidelines of the dealership and/or manufacturer. Warranty Administrators act as a liaison between external customers and all those involved internally at the dealership in the warranty claim process. This includes but is not limited to: service technicians, general office staff, new/used vehicle sales staff and service/parts department personnel. The Warranty Administrator reports directly to the Service Manager.
Primary Responsibilities:
Benefits:
Job Type: Full-time
Description:
The Warranty Administrator position is responsible for the submission, correction, and collection of warranty claims within the guidelines of the dealership and/or manufacturer. Warranty Administrators act as a liaison between external customers and all those involved internally at the dealership in the warranty claim process. This includes but is not limited to: service technicians, general office staff, new/used vehicle sales staff and service/parts department personnel. The Warranty Administrator reports directly to the Service Manager.
Primary Responsibilities:
- Assist the Service Team to accurately code warranty jobs in the Data Management System.
- Review warranty claims for accuracy, completeness and adherence to documentation standards required by the dealership and/or OEM.
- Process and submit warranty claims daily according to dealership and/or OEM specifications for payment.
- Handle rejected claims according to dealership and/or OEM specifications and follow up on outstanding claims.
- Reconcile factory payments to dealership receivables.
- Submit daily requests for corrections to accounting office for outstanding and paid warranty claims.
- Obtain the Service Manager’s approval for claims that must be adjusted to policy expense.
- Proactive communication with service team/parts team/OEM as appropriate to explain warranty covered, not covered, and ongoing communication and issue resolution. Ensure high level of customer experience and focus.
- Maintain positive working relationships with the service and parts departments.
- Establish and maintain relationships with OEM’s designated warranty representatives.
- Keep abreast on all required OEM announcements, bulletins, communications, recalls, etc.
- Stay current on all required OEM training.
- Other duties as assigned.
- Previous Warranty Administrator experience required
- ADP experience a plus
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Basic understanding of vehicle systems
- Basic understanding of computer keyboard operations
- Valid driver’s license
Benefits:
- Competitive pay plan
- 401(k) package
- Medical, dental and vision insurance
- Paid Holidays
- Employee referral program
- Employee discounts on vehicle purchase, parts and service
- Opportunities for growth and advancement
Job Type: Full-time
Salary : $60,000 - $75,000