What are the responsibilities and job description for the Automotive Warranty Administrator position at Ford Square of MT Vernon, Limited?
Ford Square of Mt Vernon in Mt Vernon, IL is looking for an experienced Automotive Warranty Administrator to manage the processing, submission, and follow-up of warranty claims with Ford and other vendors, along with tracking and management of technician timecards and compensation. This role works closely with service advisors, technicians, and the service manager to ensure warranty documentation is complete, compliant, and submitted accurately and on time. If you have a strong grasp of Ford warranty procedures and a track record of keeping claims organized and resolved, this is a role where that expertise is put to direct use.
What We Offer
Comprehensive insurance coverage including health, life, vision, dental, and disability
Competitive pay based on experience
PTO and sick leave
401(k) after one year of employment
Ongoing training and opportunities for advancement
What You'll Do
Manage the timecard and tracking of technician compensation
Process and submit warranty claims to Ford and other vendors as required
Verify all documentation for accuracy, including repair orders, technician notes, and labor operations, photos submissions to ford for approvals.
Ensure compliance with manufacturer policies, warranty guidelines, and audit standards
Track claim approvals, denials, and chargebacks through to timely resolution
Stay current on Ford warranty policies, bulletins, and procedural updates
Communicate with service advisors and technicians to resolve claim-related questions
Reconcile and post warranty credits and payments to accounting
Prepare for and assist with warranty audits as needed
Keep organized warranty files and reporting logs
What We're Looking For
4 years of experience as an Automotive Warranty Administrator or Warranty Clerk required
Prior Ford warranty and labor time coding experience strongly preferred
Solid understanding of dealership repair order documentation and service department workflows
High accuracy and attention to detail with records and data entry
Ability to problem-solve and follow through on claim resolutions from start to finish
Proficiency with DMS systems
Strong communication and organizational skills
Valid driver's license required
Ford Square of Mt Vernon is an Equal Opportunity Employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.