What are the responsibilities and job description for the Service Consultant - Luxury / Highline Dealer position at Audi West Covina?
Service Consultant - Luxury/Highline Car Dealership
Job Overview
We are seeking a dynamic and professional Service Consultant to join our growing team. As a Service Consultant, you will be the face of our service department, providing top-tier customer service, building lasting client relationships, and ensuring seamless communication between customers and our expert technicians. If you have a passion for luxury automobiles and a commitment to excellence, we want to hear from you!
Responsibilities
Greet and engage with customers, providing a personalized and professional service experience.
Listen carefully to customer concerns, assess vehicle service needs, and recommend appropriate maintenance or repair solutions.
Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.
Coordinate with technicians to ensure timely and high-quality service delivery.
Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.
Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.
Build and nurture long-term client relationships to foster loyalty and repeat business.
Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.
Qualifications
Experience: Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.
Skills: Strong consultative selling skills, excellent communication, and a customer-focused mindset.
Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.
Technical knowledge of automotive repairs and familiarity with estimating software.
Ability to multitask, prioritize, and thrive in a fast-paced environment.
Proficiency in service database systems and basic computer skills.
Valid driver’s license and a clean driving record.
Professional appearance and demeanor, reflecting the luxury brand image.
Benefits
Comprehensive health, dental, and vision insurance.
401(k) with company matching.
Paid time off and holidays.
Opportunities for career advancement within our dealership network.
Ongoing paid training to stay current with automotive technology and brand standards.
Employee discounts on vehicle purchases and services.