What are the responsibilities and job description for the Automotive Service Advisor position at Audi Reno Tahoe?
🚘 Service Advisor
Audi Reno Tahoe | Findlay Automotive Group
Do you love working with people, solving problems, and being the go‑to expert? Ready to work with an iconic luxury brand in a high‑energy, team‑driven environment? Audi Reno Tahoe is looking for a Service Advisor who brings great vibes, strong communication, and a passion for creating standout customer experiences.
We’re part of the Findlay Automotive Group, one of the fastest‑growing dealer groups in the Southwest—and we’re just getting started. Our service drive is busy, our customers are loyal, and our team takes pride in doing things the right way while having fun along the way.
🎯 Your Mission
As a Service Advisor, you’re the face of the service department—the person who makes customers feel welcomed, heard, and confident in their Audi experience. From arrival to delivery, you’ll guide customers through the service process with clarity, professionalism, and a concierge‑level approach.
If you enjoy fast-paced days, building relationships, and being at the center of the action, this role is for you.
🔧 What You’ll Be Doing
- Create a warm, professional first impression in the service drive
- Own the customer experience from write‑up to vehicle delivery
- Clearly explain services, timelines, and recommendations—no confusion, no surprises
- Coordinate with technicians to keep work flowing smoothly and efficiently
- Maximize technician schedules while keeping customer satisfaction top‑tier
- Provide white‑glove support for phone calls and in‑person questions
- Follow up with customers to ensure they leave happy—and come back
🌟 What We’re Looking For
- A friendly, outgoing personality with great people skills
- Automotive dealership experience preferred (service drive experience a big plus!)
- Strong organization and multitasking abilities
- Confidence communicating with both customers and internal teams
- A customer‑first mindset with a take‑ownership attitude
- Valid in‑state driver’s license
💰 Why You’ll Love Working Here
- Competitive pay with generous commissions & bonus potential
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and vacation
- Supportive leadership and a positive team culture
- Real career growth within the Findlay Automotive Group
🚀 Ready to Join the Team?
If you’re looking for a role where your personality matters, your performance is rewarded, and no two days are the same—Audi Reno Tahoe is the place for you.
Apply today and let’s drive your career forward.