What are the responsibilities and job description for the Customer Service Representative position at AtWork Personnel Services?
Customer Service Representative
Location: Sacramento, CA
Job Type: Full-Time
Pay: $20.93 per hour
Make a Difference in Your Community
Are you passionate about helping people and delivering exceptional customer service? We are seeking a professional, compassionate, and detail-oriented Customer Service Representative to join our team in Sacramento.
In this role, you'll serve as the first point of contact for customers, residents, and community members, providing outstanding service while assisting with inquiries, work orders, applications, and administrative support. If you enjoy working in a fast-paced environment, solving problems, and building positive relationships, we'd love to hear from you!
What You'll Do
- Provide exceptional customer service by phone, email, and in person.
- Respond promptly and professionally to customer inquiries and concerns.
- Resolve customer complaints with empathy and professionalism.
- Process applications, forms, service requests, and work orders.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal departments to ensure timely resolution of issues.
- Assist residents with maintenance requests and follow-up communications.
- Support office operations with administrative and clerical duties.
- Maintain confidentiality of resident and organizational information.
- Build positive relationships with customers while ensuring a high level of satisfaction.
What We're Looking For
- High school diploma or equivalent.
- Previous customer service or customer support experience required.
- Excellent verbal and written communication skills.
- Strong computer skills, including Microsoft Word and Excel.
- Ability to multitask and prioritize in a busy environment.
- Professional, positive, and calm under pressure.
- Strong problem-solving and organizational skills.
- Team player with a customer-first mindset.
- Ability to maintain confidentiality and exercise sound judgment.
Preferred Qualifications
- Experience working with the public in a housing, property management, government, nonprofit, or community services environment.
- Experience processing work orders, service requests, or applications.
- Administrative support experience.
Requirements
- Valid California Driver's License with an acceptable driving record.
- Ability to work a flexible schedule, including any day of the week as business needs require.
- Ability to sit, stand, walk, bend, and lift up to 25 pounds.
- Successful completion of pre-employment screening, which may include a physical examination.
Why Join Us?
- Competitive hourly pay
- Opportunity to serve and support the local community
- Collaborative and team-oriented work environment
- Stable, full-time employment
- Meaningful work where you make a positive impact every day
If you're committed to delivering exceptional customer service and enjoy helping others, we encourage you to apply today!
Salary : $21