Crisis Counselor

Crisis Intervention Specialist - Call/Chat/Text (Onsite Only) -- Temp to Hire

Day, Swing, and Graveyard shifts | Work Week - Sunday - Thursday or Tuesday - Saturday

Position Summary
The Crisis Intervention Specialist is responsible for answering crisis hotline phone calls and providing online emotional support to individuals utilizing Chat and Text services. The Crisis Intervention Specialist is responsible for providing crisis intervention through emotional support, crisis intervention, resources to help seekers, keeping accurate records, reviewing crisis data for accuracy, maintaining the confidentiality of help seekers, and assisting with other crisis center activities.

Required Qualifications

• High School Diploma or GED required; undergraduate degree in psychology, social work, or similar field desirable.
• Previous experience in crisis intervention, online emotional support, counseling or psychology background is preferred.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Skilled in use of technology including multiple line telephones, computer (PC), laptop, software including Microsoft Word, Power Point, Excel, Outlook, email.
• Ability to work independently with confidence, as well as working as an integral part of a team of professionals.
• Must be professional, flexible and adaptable to varying situations and coverage needs.
• Adhere to schedules based upon crisis center needs.
• Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI’s).
• Willingness to work flexible hours, including overnight shifts, holidays, weekends, evenings and change as needed according to coverage needs.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Ability to abide by agency code of ethics and Crisis Center code of ethics.
• Successful completion of all crisis center training and a passing score on the crisis counselor exam within the first 21 days of employment. A passing score and/or final evaluation is required before being released to work alone.
• Fluency in additional languages preferred.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be available to work evenings, graveyards, and weekend shifts.
• Must have valid driver’s license and insurable driving record that meets the organization’s insurance policy standards.