What are the responsibilities and job description for the Member Experience Call Center Specialist I position at Atlantic Federal Credit Union?
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1242390
::: {automation-id="job-description"}
Are you the call center pro we\'ve been seeking? Someone ready to make a
meaningful impact on our members\' lives. At Atlantic, we believe that
exceptional individuals like you are the pulse of the communities we
hold dear. If you\'re passionate about engaging phone conversations and
excel at seamless communication through text or email, then you\'re
exactly who we\'re looking for.\
Step into the dynamic epicenter of Atlantic FCUwhere every incoming call
and chat meets its expert match. As a seasoned Member Experience Call
Center Specialist I, you\'re not just providing answers; you\'re a
masterful navigator through our products and services, skillfully
handling Tier I calls and chats with precision, expertise, and
unparalleled service excellence at our Member Service Center. From
managing transactions with a deft touch, swiftly addressing balance
inquiries, maintaining debit card integrity, to adeptly recommending our
cutting-edge products, your approach is a blend of genuine friendliness,
lightning speed, and flawless accuracy, turning every interaction into a
testament of your professional prowess.\
Ready to create exceptional member experiences? Join us. Let\'s make a
difference together!
Atlantic is proud to be an Equal Opportunity Employer
:::
### Requirements
::: {automation-id="job-requirements"}
please see: https://joblink.maine.gov/jobs/1242390
::: {automation-id="job-description"}
Are you the call center pro we\'ve been seeking? Someone ready to make a
meaningful impact on our members\' lives. At Atlantic, we believe that
exceptional individuals like you are the pulse of the communities we
hold dear. If you\'re passionate about engaging phone conversations and
excel at seamless communication through text or email, then you\'re
exactly who we\'re looking for.\
Step into the dynamic epicenter of Atlantic FCUwhere every incoming call
and chat meets its expert match. As a seasoned Member Experience Call
Center Specialist I, you\'re not just providing answers; you\'re a
masterful navigator through our products and services, skillfully
handling Tier I calls and chats with precision, expertise, and
unparalleled service excellence at our Member Service Center. From
managing transactions with a deft touch, swiftly addressing balance
inquiries, maintaining debit card integrity, to adeptly recommending our
cutting-edge products, your approach is a blend of genuine friendliness,
lightning speed, and flawless accuracy, turning every interaction into a
testament of your professional prowess.\
Ready to create exceptional member experiences? Join us. Let\'s make a
difference together!
Atlantic is proud to be an Equal Opportunity Employer
:::
### Requirements
::: {automation-id="job-requirements"}
- At least one year of call center experience.
- Previous experience within a financial institution call center is
- Excellent customer service skills to help meet and exceed member
- Superior written and verbal communication.
- Note that occasional Saturday commitments may be required.