What are the responsibilities and job description for the Member Experience Specialist I position at Maine State Credit Union?
Make a Difference. Build Relationships. Help Members Thrive.
Are you passionate about helping people, providing exceptional service, and working in a high volume member focused branch where no two days are the same? Join Maine State Credit Union as a Member Experience Specialist in our busy Augusta branch!
As the first point of contact for our members, you'll play a key role in creating positive experiences while helping members achieve their financial goals. You'll process transactions, build meaningful relationships, identify opportunities to improve members' financial well-being, and contribute to a culture focused on service, trust, and community..
This is a full-time, Monday through Friday position with no weekend hours, offering an excellent work-life balance while providing the opportunity to build meaningful relationships and make a positive impact on our members' financial well-being
What You'll Do
✅ Deliver outstanding member service with every interaction
✅ Process member transactions, including:
- Deposits
- Withdrawals
- Transfers
- Loan payments
✅ Balance cash drawers and maintain transaction accuracy
✅ Educate members on products and services that meet their financial needs
✅ Open accounts and assist members with financial solutions
✅ Protect members from fraud by verifying identification and recognizing suspicious activity
✅ Research account and transaction questions to provide timely resolutions
✅ Support branch outreach efforts and participate in community events
Qualifications:What We're Looking For
✔ High School Diploma or GED
✔ 6 to12 months of cash handling, customer service, retail banking, or related experience
✔ Strong communication and relationship-building skills
✔ Attention to detail and accuracy
✔ Ability to multitask in a fast-paced environment
✔ Strong problem-solving skills and good judgment
✔ Comfortable using computers and learning financial software systems
✔ Commitment to maintaining member confidentiality and security
Ideal Candidates Have Experience In:
- Customer service
- Cash handling
- Banking or credit unions
- Retail sales
- Hospitality
- Financial services
If you enjoy helping people, building relationships, and being part of an energetic branch environment, we'd love to hear from you!
Apply today and start making a difference for our members and our community.
The pay range for this position is $18/hr-20/hr based on experience.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals 8 hrs of birthday PTO & 12 paid holiday
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
Salary : $18 - $20