What are the responsibilities and job description for the Patient Collections Specialist position at Atlanta Center for Reproductive Medicine?
Description
PRACTICE OVERVIEW
At Atlanta Center for Reproductive Medicine, we stay on top of all the new developments in the ever-evolving field of reproductive medicine. By optimizing assisted reproductive technologies we will raise the bar of excellence so patients may achieve their ultimate goal: a healthy baby. We are a team of professionals dedicated to caring for patients through thoughtful, cost-effective and, most importantly, honest treatment with an individualized approach.
Our outstanding reputation for patient care and high success rates have earned us a “Center of Excellence” designation by OptumHealth, a United Healthcare Company. We have also been named an “Institute of Excellence” by Aetna.
Position Overview
The Patient Collections Specialist is responsible for reviewing and collecting aging patient accounts receivables and coordinating with and processing accounts to the outside collections agency. This position is Monday - Friday from 7:45 am - 4:30 pm with a 45 minute lunch and located at our main office in Perimeter. This position may require overtime during peak periods. There is also opportunity to work remotely based on performance.
ACRM offers competitive salary and benefits to include Medical, Dental, Vision, Life, 401k Profit Sharing Plan and Paid Time Off.
Essential Duties
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION
PRACTICE OVERVIEW
At Atlanta Center for Reproductive Medicine, we stay on top of all the new developments in the ever-evolving field of reproductive medicine. By optimizing assisted reproductive technologies we will raise the bar of excellence so patients may achieve their ultimate goal: a healthy baby. We are a team of professionals dedicated to caring for patients through thoughtful, cost-effective and, most importantly, honest treatment with an individualized approach.
Our outstanding reputation for patient care and high success rates have earned us a “Center of Excellence” designation by OptumHealth, a United Healthcare Company. We have also been named an “Institute of Excellence” by Aetna.
Position Overview
The Patient Collections Specialist is responsible for reviewing and collecting aging patient accounts receivables and coordinating with and processing accounts to the outside collections agency. This position is Monday - Friday from 7:45 am - 4:30 pm with a 45 minute lunch and located at our main office in Perimeter. This position may require overtime during peak periods. There is also opportunity to work remotely based on performance.
ACRM offers competitive salary and benefits to include Medical, Dental, Vision, Life, 401k Profit Sharing Plan and Paid Time Off.
Essential Duties
- Runs 60-day accounts receivables report daily to identify accounts truly delinquent
- Reviews accounts for available credits, posting errors, outstanding claims, payment plans and makes corrections to account if applicable
- Prelists qualifying encounters for bad debt and runs prelist report daily
- Reviews accounts for payments and patient disputes
- Prepares final invoice including collection fee for collection agency
- Mails account information and supporting documents to collection agency
- Processes delinquent accounts to bad debt in NextGen
- Balances transactions posted in NextGen to supports and prepares daily balancing reports
- Prints and mails collection letters and statements for delinquent patients
- Answers patient calls and emails regarding their account balance
- Contacts department responsible for the charge to confirm accuracy of the charge
- Notifies patient of final determination and payment options
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION
- High School Diploma
- Associates Degree required
- Minimum 1-3 years of collection experience in a medical facility - Required
- Must have knowledge of insurance benefit terminology and be able to calculate financial responsibility based on benefit information
- Basic understanding of IVF
- Familiar with infertility terminology
- Excellent written and verbal communication skills are required
- Excellent customer service skills required
- Proficient in Microsoft Office
- Must be detailed oriented with ability to multi-task and work independently