What are the responsibilities and job description for the Front Desk Concierge position at Atlanta Athletic Club?
The Atlanta Athletic Club's outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. Working at the Atlanta Athletic Club is an opportunity to learn from some of the best leaders in the private club industry. We are proud to provide a working environment that embodies our Core Values of Elevating Experiences, Embracing Relationships, Serving "Our Club", Inspiring Discovery, and Growing Stronger.
Front Desk Concierge – Part Time
Job Summary: The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. This role requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must be able to work on Sunday
Primary Responsibilities:
Benefits:
Front Desk Concierge – Part Time
Job Summary: The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. This role requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must be able to work on Sunday
Primary Responsibilities:
- Work as directed to support the mission and core values of Atlanta Athletic Club
- Confirm details of events with BEO to properly execute information signs
- Update the reservation system to accurately record and confirm details associated with event reservations
- Assist members with lost and found items
- Review all upcoming events and hours of operation based on the Club Times and be prepared to provide accurate information
- Manage incoming phone calls, emails, and other forms of communication
- Maintain the Concierge BEO book, adding pop-ups when necessary
- Update daily events on the Club’s reader board if necessary
- Provide support for event setup and member services during events
- Maintain a tidy and presentable front desk area
- Perform other related duties as assigned by the manager
- Strong ability to provide friendly, personalized, and professional service
- Excellent verbal and written communication skills
- Ability to handle and resolve member issues effectively
- Capable of managing multiple tasks simultaneously in a fast-paced environment
- Meticulous in record-keeping and administrative tasks
- Competent in using Microsoft Excel, PowerPoint, Word and other various computer systems and office equipment
- Always maintain a neat and professional appearance
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or front desk operations is advantageous but not required
- Flexible schedule including late afternoon, weekends and holidays
Benefits:
- Paid Time Off (PTO)
- Enjoy a holiday rate of 1.5 times normal pay for working on Easter, Memorial Day, July 4, Labor Day and Thanksgiving
- 401k enrollment after 60 days (team member contributions if eligible)
- 401k employer contributions (4%) after one year if eligible
- Team member appreciation events (including a summer pool party and recognition party)
- Complimentary meals in our team member dining room during shift
Salary : $14