Sr. Office Assistant

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

This FULL-TIME (temporary) position is $23.09 per hour and is in person, in Sacramento with the Department of Transportation. The Senior Office Assistant provides advanced clerical and administrative support, with a primary focus on dispatch coordination for road maintenance crews. This role requires accuracy, strong communication, and the ability to operate independently in a fast-paced environment, along with additional duties as assigned.

This role is currently in-office at 111 Branch Center Rd. Sacramento, CA.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Coordinate and dispatch road maintenance crews using Microsoft Teams, telephone, and occasionally radio communication systems.
• Monitor and manage incoming dispatch requests, ensuring timely and accurate communication to field staff.
• Perform high-volume, accurate data entry related to dispatch logs, service tracking, and operational records.
• Prepare, edit, format, and proofread correspondence, reports, and internal documentation using Microsoft Word and Microsoft 365 applications.
• Track and maintain records, logs, and reporting tools using Excel spreadsheets and other systems.
• Answer and respond to telephone inquiries from internal teams and external stakeholders; route calls or provide information as appropriate.
• Support general office operations, including filing, scanning, document management, and occasional reception coverage.
• Maintain organized manual and electronic filing systems to ensure accessibility and data integrity.
• Ensure confidentiality and compliance with all applicable policies when handling sensitive information.
• Communicate clearly and professionally, both verbally and in writing, across multiple channels.
• Adapt quickly to shifting priorities, operational needs, and workload demands.
• Meet established deadlines while managing multiple priorities in a dynamic environment.
• Utilize Microsoft Windows–based systems and standard office equipment efficiently.
• Perform other related duties as assigned.
  
  

Required Skills/Abilities

• Strong data entry accuracy with exceptional attention to detail.
• Experience with dispatching procedures (phone, Teams, and/or radio communication preferred).
• Proficiency in Microsoft 365 Office Suite, including Teams, Excel, Word, and Outlook.
• Intermediate Excel skills (data tracking, basic formulas, reporting).
• Strong overall computer literacy and ability to learn new systems quickly.
• Professional communication and customer service skills when interacting with internal teams and the public.
• Strong written, verbal, and listening communication skills in English.
• Ability to prioritize, organize, and manage multiple tasks independently.
• Demonstrated ability to work with minimal supervision while supporting a team environment.
• Sound judgment and discretion when handling confidential or sensitive information.
• Ability to interpret and follow established procedures, policies, and deadlines.
  
  

Education And Experience Requirements

• Minimum: Two (2) years of progressively responsible clerical or administrative experience.
• Prior experience in dispatching, logistics coordination, or operations support is preferred.
• Education: High School Diploma or GED required.
• Associate degree preferred.
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift, carry, and move office supplies and documents up to 25 pounds.
• Visual acuity to read and proof documents.
• Manual dexterity to operate office equipment such as keyboards, copiers, and fax machines.
• Occasional bending, reaching, and filing.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The benefits of working for ATHENA include a full Benefit package:

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.