Housing Navigator

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting a Housing Navigator. This full-time position pays $26.00 an hour and is in Escondido, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively communicate verbally and in writing; present and explain information clearly to individuals and groups.
• Build and maintain working relationships with staff, agencies, employers, property owners/managers, hotel/motel operators, and service providers.
• Exercise sound judgment when handling sensitive information; maintain confidentiality of client records.
• Conduct in-depth, trauma-informed client interviews and needs assessments.
• Work with individuals experiencing homelessness to secure immediate shelter and address barriers to stable housing.
• Manage and process referrals from County and community partners in accordance with Tier One and Tier Two guidelines.
• Maintain and manage an active caseload, prioritizing tasks to meet strict deadlines.
• Assess clients and determine appropriate service levels on a case-by-case basis.
• Develop individualized action and stabilization plans with clients.
• Provide and document individual and group counseling, referrals, and case management services.
• Coordinate with external partners to deliver comprehensive support services.
• Assist clients in resolving emergency situations and expedite access to critical services.
• Determine eligibility and approval for supportive services and financial assistance.
• Track, document, and report all services, expenditures, and client interactions accurately.
• Utilize data systems to input, manage, and maintain case records and documentation.
• Schedule appointments, complete required forms, and maintain organized client files.
• Conduct outreach to property owners and managers to promote housing opportunities for clients.
• Provide ongoing support to help clients achieve housing stability and self-sufficiency.
• Additional duties as assigned.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Ability to work independently; must be self-motivated.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage a high-volume caseload and meet deadlines.
• Knowledge of homelessness services, community resources, and local demographics.
• Proficiency in Microsoft Office, email, and data entry systems.
• Ability to exercise discretion and maintain confidentiality.

Education and Experience:

• Bachelor’s degree in Human Services or a related field preferred; equivalent experience will be considered.
• Experience working with homeless or underserved populations preferred.
• Valid driver’s license with a good driving record required.
• Ability to travel throughout the County.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm; evening and weekend hours may be required.
• Travel may be required.

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401k with a generous employer match.
• ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy to use employee self-serve HR portal.
• Sick leave varies– be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.