Community Guide | Morning Shift – 9:00 AM to 5:00 PM

Overview Of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

We are currently recruiting a Community Guide – Case Monitor. This full-time position pays $18.00 an hour and is located at New Castle, DE.

This position operates on a consistent morning schedule, 9-5 PM, Monday through Friday, with occasional flexibility to support coverage on other shifts as needed.

The Community Guide – Case Monitor provides on-site operational and client support at the Hope Center, ensuring smooth daytime operations and continuity of care between overnight and evening shifts. Responsibilities include client engagement, facility maintenance, administrative support, and coordination with program staff to maintain a safe, organized, and welcoming environment for guests.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verify and facilitate entry for clients, staff, and visitors.
• Assist with coordination, retrieval, sorting, and distribution of food and donations.
• Support volunteer coordination, tours, and activities.
• Perform administrative and operational support functions as needed.
• Assist with intake and room inspections for new referrals and move-ins/outs.
• Participate in the Rent Readiness Program, including inspections and client coaching.
• Coordinate with housing locator services and provide client support.
• Maintain organization and cleanliness of common areas, including dining rooms and hallways.
• Remove trash, maintain safe and sanitary conditions, and ensure shared spaces are secure.
• Monitor residents to ensure safety, compliance with rules, and a respectful environment.
• Respond appropriately to incidents, emergencies, or client needs.
• Attend required monthly operational meetings (held virtually, compensated time).
• Collaborate with team members and supervisors to ensure continuous and efficient operations.
• Additional duties as assigned.
  
  

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Ability to work independently and with a team.
• Strong verbal, written, and listening communication skills.
• Ability to multitask in a fast-paced environment.
• Outstanding customer service and problem-solving abilities.
• Proficiency with multi-line phone systems.
• Reliable, punctual, and able to adapt to change.
  
  

Education And Experience

• High School diploma required.
• Experience working in a shelter, human services, or community support setting preferred.
  
  

Physical Requirements

• Lift and carry a minimum of 25 pounds.
• Walk, stand, and move throughout the facility for extended periods.
• Perform frequent physical activities during the 9:00 AM–5:00 PM shift.
• Work in a dynamic environment requiring physical engagement and mobility.
• Standard hours Monday through Friday; occasional flexibility required for coverage or meetings.
• Travel may be required.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The Benefits Of Working For ATHENA Include

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401(k) with a generous employer match.
• ATHENA-paid Life and Accidental Death & Dismemberment Insurance.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy to use employee self-serve HR portal.
• Paid Time Off (after 90 days, up to 7 days per year).
• Paid Holidays (time and a half if worked): New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment, and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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