Behavioral Health Case Manager III – GVI Master Case Manager

Overview Of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

We are currently recruiting a Behavioral Health Case Manager III – GVI Master Case Manager. This full-time position pays $29.82 an hour and is in New Castle, DE.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs at the expert level in directly providing, coordinating, and monitoring professional social work and behavioral health case management services to children, youth, adults with behavioral health needs, and their families.
• Engages clients and families impacted by violence, criminal behavior, and behavioral health challenges to assess needs, strengths, risks, and readiness for change using trauma-informed and culturally responsive approaches.
• Develops, implements, and updates comprehensive, client-centered service and safety plans to address abuse, neglect, dependency, exploitation, family dysfunction, criminal involvement, and other complex psychosocial issues.
• Coordinates and links clients to behavioral health treatment, medical care, housing, employment, education, victim services, legal supports, and other community resources; monitors progress and service effectiveness.
• Collaborates closely with law enforcement, courts, community violence intervention (GVI), behavioral health providers, and other community partners to support risk reduction and long-term stability.
• Provides intensive case management, advocacy, and crisis intervention to promote safety, reduce recidivism, and support recovery and stabilization.
• Conducts regular home, community, and office visits, documents all contacts thoroughly, and maintains timely, accurate, and confidential electronic and paper case records.
• Participates in multidisciplinary team meetings, case staffing, and case conferences to review progress, address barriers, and adjust service strategies.
• Educates clients and families on available services, program expectations, rights, and responsibilities, and supports them in navigating complex service systems.
• Ensures compliance with all applicable federal, state, local, and agency policies, procedures, regulations, and documentation standards.
• Additional duties as assigned.
  
  

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Ability to work independently; must be self-motivated and able to manage a complex caseload and competing priorities.
• Excellent verbal, written, and listening communication skills, including the ability to engage individuals and families in crisis.
• Ability to establish and maintain effective working relationships with clients, families, coworkers, community partners, and justice-system stakeholders.
• Ability to understand and adhere to the duties, methods, and procedures required by the position, including confidentiality and ethical standards.
• Demonstrated ability to work with diverse populations affected by trauma, violence, substance use, and mental health conditions.
  
  

Education And Experience

• Bachelor’s degree or higher in Behavioral or Social Science or related field (such as social work, psychology, sociology, counseling, human services, or a closely related discipline), required.
• Three years’ experience in case management, behavioral health, social services, or a related field, including coordinating services for individuals or families with complex needs.
• Experience working with individuals and families impacted by community violence, criminal justice involvement, or high-risk behaviors is strongly preferred.
• Experience with trauma-informed care, motivational interviewing, or evidence-based practices in behavioral health is preferred.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work Monday through Friday, 9 am – 5:00 pm; however, evening and weekend hours may be required to support program needs and client engagement.
• Ability to travel within the community for home visits, meetings, and collaboration with partners; may require use of personal vehicle in accordance with agency policy.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The Benefits Of Working For ATHENA Include

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401k with a generous employer match.
• ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy to use employee self-serve HR portal.
• Sick leave varies – be sure to inquire with your Recruiter.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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