What are the responsibilities and job description for the Ecommerce Specialist position at ATG Entertainment USA?
E-Commerce Specialist
Location: New York City (Hybrid)
Compensation: $75,000–$80,000
Employment Type: Full-Time
ATG Entertainment is seeking an E-Commerce Specialist to support the launch and continued growth of us.atgtickets.com, our first branded ticketing platform in North America.
This role sits at the center of a newly launched digital platform supporting more than 21 venues. As the site continues to scale, processes and workflows are evolving. We are looking for a highly organized, proactive individual who is comfortable operating in a fast-paced environment and contributing to the development of scalable processes. The E-Commerce Coordinator will play a hands-on role in site execution, digital merchandising, campaign support, and content accuracy. This position directly impacts customer experience, revenue performance, and marketing effectiveness.
Key Responsibilities
● Website Content Management
● Manage and update show, venue, and promotional content across 21 venues
● Ensure content is accurate, compliant, on brand, and published on schedule
● Conduct quality assurance before and after launches
Show Launch and Digital Merchandising
● Execute weekly show launches, presales, and on-sales
● Apply merchandising best practices to support conversion and visibility
● Align site prioritization with commercial objectives
Tracking and Performance Support
● Support implementation and QA of campaign tracking pixels
● Partner with analytics teams to ensure data accuracy
● Proactively identify and escalate tracking inconsistencies
SEO and Optimization
● Implement on-page SEO best practices including metadata and content structure
● Support initiatives to improve organic visibility and site performance
Process and Operational Support
● Contribute to refining workflows as the platform grows
● Document best practices to support consistency and scalability
● Identify opportunities for operational improvement
Qualifications Required
● 2–3 years of experience in e-commerce, digital marketing, or content management
● Experience working within a CMS or ticketing or e-commerce platform
● Strong attention to detail and ability to manage multiple deadlines
● Working knowledge of SEO and copywriting fundamentals
● Basic understanding of web tracking and campaign attribution
● Strong written and verbal communication skills Preferred
● Experience in live entertainment, theatre, or ticketing
● Familiarity with GA4 or Google Tag Manager Experience supporting website launches or migrations.
This is an opportunity to contribute to a high-visibility digital initiative within a global live entertainment organization. The role offers exposure to cross-functional collaboration, digital merchandising strategy, and performance marketing operations within a growing platform environment.
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 73 of the world’s most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com/
ATG Entertainment’s Inclusion, Diversity, Equity, & Access Mission Statement
A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. On stage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.
Salary : $75,000 - $80,000