What are the responsibilities and job description for the Help Desk Analyst position at Ateeca Inc?
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skill
Required / Desired
Amount Of Exp.
Years of Experience
Last Used
Professional experience working with computers in a Help Desk/Support role
Required
1 Years
Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
Required
1 Years
Strong Customer Service Skills
Required
1 Years
Previous experience with ServiceNow
Highly desired
1 Years
CompTIA A Certification
Highly desired
1 Years
