What are the responsibilities and job description for the Help Desk Analyst position at Software Technology Inc.?
Candidates will work onsite in Franklin or Madison County.
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
