Patient Services Representative

Patient Service Specialist
On site, M-F 8-4:30pm

Required Qualifications:

• At least 1 year of Experience in medical/healthcare setting.
• 1 year in a customer service role.
• Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.

General Duties:

• Provide effective and efficient front office services to patients for all ambulatory/outpatient departments serving a large hospital system in Olympia, WA, with a specific focus at a Cardiology clinic.
• Coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff.
• Participates as a fully engaged member of the care team, by demonstrated commitment to service and compassion for the patients of Providence and their families.