Patient Services Representative

As member of the mobile Care and Connect or Response clinic team, the Patient Services Representative works with a team of healthcare professionals at mobile clinics across counties within Washington or Oregon states to reach high-risk and underserved populations with emergency dental, medical screenings. This position provides administrative support to clients and Medical Teams Mobile Unit staff as patients are connected to medical and dental care homes. The person in this position will be required to follow best practices for PPE usage, HIPAA, OSHA, and hygiene protocols.  

Medical Teams International Calling:   

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.  

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility thorough background checks, police clearance, and professional reference check processes. 

ESSENTIAL DUTIES: 

• Greet and direct patients at the mobile clinic. 

• Inform patients about delays and wait times. 

• Complete patient intake, registration, and appointment scheduling in the electronic record system(eClinical). May include supervising volunteers as they complete patient intake procedures. 

• Collect and verify patient information, including insurance information and demographics, and ensure all required information is documented in the electronic health record system (eClinical), including health history, consents, and any required paperwork. 

• Assist with care coordination and patient referrals, including scheduling patients for follow-up appointments and coordinating services for patients with community partners. 

• Monitor UniteUs and OHP referral platforms and manage referrals and open cases. 

• Ensure each client receives thorough and culturally appropriate care and education.  

• Facilitate and coordinate that all clients have been thoroughly screened prior to vaccine administration or testing, and all care is accurately documented. 

• Ensure strict adherence to Infection, Prevention and Control measures, policies and procedures, ensure no cross contamination occurs. 

• Follow strict and meticulous donning and doffing procedures for required PPE. 

• Ensure proper disposal of waste and biohazard following organizational policies. 

• Assist with clinic set-up, tear-down, and sanitation under the supervision of the Clinic Manager. 

• Provide excellent customer service for all clients. 

• Support staff and volunteers as needed.  

•  Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations. 

OTHER DUTIES: 

• Utilize volunteers when appropriate. 

• May assist with answering and triaging patient phone calls. 

• May assist clients with insurance navigation and enrollment. 

• May assist with data entry and documentation of vaccines in the state immunization information system. 

• May assist with Quality Assurance projects. 

• Additional duties as assigned. 

EDUCATION, LICENSES, & CERTIFICATIONS  

REQUIRED: 

• High school diploma or equivalent. 

• Current BLS-CPR for Healthcare Providers, certification for Blood Borne Pathogens and HIPAA as required by law (may completed upon hiring). 

EXPERIENCE           
Required: 

• Minimum 1 year experience working with data entry.  

• Minimum 6 months' experience working in administration, customer service, or a healthcare setting . 

Preferred: 

• Minimum of 2 years’ experience working in a fast-paced healthcare setting. 

• Background in public health, health education, nursing, health services or related fields.  

• Experience in care coordination or managing referrals and follow-up care for high-risk populations. 

• Experience working with electronic health records systems. 

KNOWLEDGE, SKILLS & ABILITIES  

• Strong interpersonal, communication and customer service skills. 

• Commitment to Medical Teams International Calling Statement and Core Values. 

• Interest in learning and utilizing the principles of trauma-informed practice and culturally responsive care. 

• Comfortable using technology and moderately skilled with Microsoft Office 365 suite (including Outlook email and calendar), Teams, and/or other electronic health record platforms, as well as vaccine administration and inventory management. 

• Understanding of infection, prevention and control measures, policies and processes.  

• Detail-oriented and organized. 

• Ability to rapidly learn new computer programs and technologies. 

• Adaptable and able to work in a fast-paced environment, under changing conditions. 

• Ability to work cooperatively and collaboratively with others in a team environment. 

• Ability to prioritize tasks. 

• Ability to be flexible and adaptable and to work in a rapidly changing environment. 

• Ability to represent the organization in a professional manner to donors, volunteers, and the public. 

• Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. 

• Highly developed cultural awareness and ability to work well in a stressful and security sensitive environment with people from diverse backgrounds and cultures. 

• Ability to work out of schedule when applicable. 

• Ability to travel to various rural locations. 

• Comfortable assisting the Clinic Manager in troubleshooting technology and accessing programs remotely. 

• Bilingual ability with English- and Spanish-speaking partners and patients preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and persons of concern requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally ascends/descends stairs, steps, or ladder
• On Occasion will move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee must occasionally lift and/or move up to 40 pounds.
• Seldom to occasionally position self to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.
• There may be a risk of occupational exposure to blood or other potentially infectious materials (OPIM). Hepatitis B vaccination series is required.

BENEFITS

The following information outlines typical benefits available for US-based, regular employees scheduled 30 hours or more per week. Actual benefits may be prorated for other than full-time work.

• Excellent Medical, Dental, and Vision Insurance
• Flexible work schedule options
• Life insurance & AD&D
• Generous vacation time (20 days), sick leave (10 days), and 12 paid holidays per year
• 401k retirement plan
• Paid parental leave
• Employee Assistance Plan

For a full description of our benefits, you can learn more here.

Salary Range: Please note that the typical hiring range is $21.15 - $23.50 hourly. Job offers within the range are based on relevant job qualifications and pay equity.

Salary : $21 - $24