What are the responsibilities and job description for the Zoho CRM Integration Specialist position at ATC?
REQUIRED SKILLS: (Need All; 3 years w/ Zoho)
- 3 years’ experience with the Zoho product suite, specifically the CRM, Campaigns, Backstage, and Analytics modules; specific module experience is needed
- Experience designing, developing, testing, and implementing customizations in the Zoho product suite using the Data Enriched Language for the Universal Grid Environment (Deluge) scripting language; 3 years
- Experience designing, developing, testing, and implementing customizations in Zoho utilizing JavaScript; 3 years
- Experience building files in XML (Extensible Markup Language) based on defined standards; 3 years
NICE TO HAVE SKILLS:
- Bachelor’s degree in information systems or related field or equivalent work experience
- Knowledge of systems analysis, technical documentation techniques, monitoring tools/techniques, and reporting/analytics techniques
- Knowledge of design, development, and implementation of tools and techniques for integrating enterprise applications, including web services and other integration architectures
INTERVIEW PROCESS:
- Zoom or Teams interview with camera on for 45 minutes to 1 hour.
DESCRIPTION OF ROLE:
** This is a repost/continuation of 157078. Do not resubmit previous candidates. **
The client is looking for a CRM Integration Specialist.
This position is responsible for the analysis, design, development, and implementation of Zoho. The ideal candidate will be a software developer with experience in the Zoho product suite and JavaScript. The individual should be capable of performing a wide range of software lifecycle tasks, including design, coding, testing, documentation, troubleshooting, and user support.
The Office of Business & Entrepreneurship purchased several Zoho products and worked with an implementation vendor to deploy the toolset. The primary use of the toolset was to manage several critical business operations of the Office of Business & Entrepreneurship, including coordinating with campus partners across the University of Wisconsin to develop relationships with businesses across the State of Wisconsin.
The original implementation has some critical issues, and the client needs an expert in the Zoho product suite to work with OBE leadership to review the current implementation, develop action plans to update/adjust the systems, execute those action plans to test and implement changes, and collaboratively work with OBE to develop thorough documentation, processes, and procedures on the Zoho environment. Additionally, all solutions should be based on standards within the Zoho product environment and help position the implementation for better support from Zoho enterprise support.
Responsibilities:
- Evaluate the existing Zoho environment and develop an improvement roadmap
- Design and develop Zoho CRM applications, Flows, APIs, reports, dashboards, screen layouts, and integrations
- Collaborate with project teams to estimate work effort and/or time requirements to complete development of specific requirements
- Develop and execute software testing plans to support migrations and implementation of changes to existing applications and infrastructure systems
Create and maintain documentation as appropriate for code, applications, and processes