Technical Writer

Please note that you will need to attend the office in Santa Clara 2 or 3 days a week

Technical Writer, IT Support Documentation

This role is responsible for organizing, standardizing, and improving IT Support documentation for both internal and external use. The writer will create a scalable documentation model that supports human readers as well as AI agents, with the goal of establishing a repeatable standard for future documentation work.

Core responsibilities

• Organize and categorize IT Support knowledge into a clear, maintainable structure.
• Write and maintain team SOPs for internal and external audiences.
• Build a documentation framework that can serve as the model for future documentation across the team.
• Create standardized templates for procedures, troubleshooting guides, knowledge base articles, and operational documentation.
• Develop writing instructions and formatting rules that AI tools can follow to convert raw documentation into a consistent standard format.
• Partner with Codex and other AI tools to improve draft quality, while ensuring final output is clearer, more usable, and better written than AI-generated first drafts.
• Translate fragmented notes, legacy docs, and raw process information into polished, structured documentation ready for delivery to IT.
• Establish taxonomy, naming conventions, and content categories so knowledge is easy to find, maintain, and reuse.
• Initially focus on IT Support workflows, with the potential to expand the model to other teams later.

Key deliverables

• Team SOP library for IT Support
• Internal and external documentation standards
• Documentation templates for recurring content types
• AI writing instructions for rewriting raw documentation into standard format
• Knowledge categorization and information architecture for IT Support content
• A durable documentation model that can be used moving forward

Required capabilities

• Strong technical writing skills, especially for operational and support environments
• Ability to organize messy or incomplete information into a logical structure
• Experience writing for multiple audiences, including both technical and non-technical readers
• Ability to create documentation that works for both human consumption and agent/AI consumption
• Experience building templates, standards, and style guidance
• Comfort working with AI-assisted writing tools such as Codex
• Strong editing judgment and the ability to improve AI-generated drafts substantially
• Ability to classify, categorize, and document knowledge in a systematic way

Focus of the role

The immediate priority is IT Support. The end goal is not just better documents, but a repeatable system for documentation creation, organization, and rewriting that the team can use moving forward.

Salary Range

$92,000.00 - $105,000.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law