What are the responsibilities and job description for the Help Desk Specialist position at Astor & Sanders?
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time and onsite position in Silver Spring, MD.
Roles And Responsibilities
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some Of Our Competitive Benefits Include
Roles And Responsibilities
- Provides Tier 1 help desk support including initial ticket triage, password resets, basic troubleshooting, and user account provisioning.
- Responds to routine service requests for desktop/laptop support, mobile device setup, Google Workspace assistance, and AV/conference room technologies.
- Documents all actions in the ticketing system, updates inventory, and escalates complex issues to senior specialists or the IT Support Lead.
- Supports remote users and participates in asset tracking and lifecycle activities
- Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred).
- 1–2 years of Tier 1 help desk experience supporting Windows desktops/laptops and mobile devices in an enterprise environment.
- Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet).
- Familiarity with AV/conference room equipment, basic printer troubleshooting, and asset tracking procedures.
- Understanding of account provisioning and Active Directory user management.
- Knowledge of FISMA compliance concepts and basic endpoint patching preferred.
- Strong communication, customer service, and documentation skills.
- Ability to follow SOPs and escalate incidents appropriately.
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some Of Our Competitive Benefits Include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
