What are the responsibilities and job description for the Tier 2 Support Specialist position at Astor & Sanders?
Tier 2 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.
Roles and Responsibilities
- Provide hardware and software support for Windows desktops and laptops
- Configure, test and install printers, scanners, network copier/printers
- Use computer images to install and configure laptops and PCs
- Ensure latest approved BIOS and patches are applied to PCs and laptops
- Support users with file shares and permissions issues
- Track, log and report each service request
- Additional duties as assigned
Skills & Experience
- 2 years of Windows Support experience
- 6 months experience with a vocational technical school certificate (CompTIA A Apple support) is preferred
- Excellent problem-solving skills
- Strong knowledge of Windows operating systems
- Working knowledge of Microsoft Office Suite
- Excellent documentation, collaborative and communication skills, both written and verbal
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance