Workforce Operations Specialist

Job Title: Workforce Operations Specialist

Job Description

The Workforce Operations Specialist ensures that workforce operations key performance indicators (KPIs) and service expectations are consistently met, including achieving headcount requirements that support service level metrics and performance goals. This role oversees workforce reporting across the organization, partners closely with leadership on P&L and budget performance from business unit to branch level, and leads workforce initiatives that positively impact revenue and expense. The specialist serves as the primary point of contact for temporary staffing agencies, manages their performance, and supervises a team of workforce operations leaders while driving continuous process improvement and standardization.

Responsibilities

• Ensure workforce operations KPIs and service expectations are met, including achieving headcount requirements to support service level metrics and performance goals.
• Provide accurate and timely workforce reporting to stakeholders across the entire organization.
• Engage with P&L and budget performance at the business unit and branch levels, analyzing workforce impacts on revenue and expense.
• Partner with branch leadership to develop and implement workforce initiatives that improve P&L performance.
• Serve as the primary point of contact for temporary staffing agencies, including existing partners and prospective agencies.
• Coordinate contracts and amendments with staffing agencies and negotiate commercial terms in alignment with organizational objectives.
• Handle escalations related to staffing agency performance and resolve issues in a timely and professional manner.
• Manage and monitor staffing agency KPI performance, ensuring service quality and adherence to agreed standards.
• Build and maintain positive working relationships with staffing agencies on behalf of the organization.
• Collaborate with staffing agencies and branch teams to develop new workforce initiatives that support branch operations.
• Supervise, lead, and motivate a staff of workforce operations leaders, providing direction, coaching, and support.
• Prepare various workforce reports and analyses as requested by senior leadership, ensuring accuracy and clarity.
• Generate, cultivate, and communicate ideas for continuous improvement of workforce operations processes and activities.
• Drive standardization of workforce operations processes across branches to promote consistency and efficiency.
• Conduct research and reconciliation of workforce operations headcount reports posted on internal platforms, including the homepage and workforce operations portal.
• Support and ensure compliance with employment practices in partnership with the HR team.
• Collaborate with the Director of Workforce Operations by providing insights, updates, and recommendations on workforce strategy and performance.
  
  

Essential Skills

• Experience in recruiting operations, including working with MSP and VMS software and applicant tracking systems (ATS).
• MSP/VMS experience managing or supporting workforce programs.
• Experience engaging with and managing recruiting agencies and temporary staffing partners.
• Excellent leadership ability with a track record of leading teams or operations.
• Operations leadership experience, preferably in a workforce or staffing-focused environment.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate and influence others.
• Advanced interaction skills with the ability to communicate effectively at multiple organizational levels.
• Superior verbal and written communication skills.
• Strong organizational and analytical skills.
• Proactive problem-solving ability with a focus on resolving issues efficiently.
• Strong financial skills and reporting background, with the ability to understand and support P&L performance.
• Results-oriented mindset with a focus on achieving measurable outcomes.
• Advanced conflict resolution skills to handle escalations and complex situations effectively.
  
  

Additional Skills & Qualifications

• Experience preparing and presenting workforce reports and analysis for senior leadership.
• background in developing and implementing process improvements within operations or workforce management.
• Experience standardizing processes across multiple branches or locations.
• Familiarity with employment practices and partnering with HR to support compliance.
• Demonstrated ability to build and maintain strong relationships with external vendors and internal stakeholders.
• Ability to thrive in a fast-paced, operations-driven environment with shifting priorities.
  
  

Work Environment

This role is based fully onsite at the West Chester location, working closely with branch leadership, HR, and staffing agency partners in a collaborative operations environment. The position focuses on active engagement with workforce data, P&L performance, and staffing agency interactions, requiring frequent communication, reporting, and coordination. The role is not structured as a temp-to-hire position, although there may be opportunities to explore different roles within the organization after the defined duration of this assignment.

Job Type & Location

This is a Contract position based out of West Chester, PA.

Pay And Benefits

The pay range for this position is $35.00 - $35.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in West Chester,PA.

Application Deadline

This position is anticipated to close on May 6, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.