What are the responsibilities and job description for the Mechanical Services Dispatcher position at Aston Carter?
Description
▪️ Maximize dispatch board efficiency through effective scheduling and ongoing monitoring of the board
▪️ Follow through on parts ordered, return visits, and any other loose ends from prior days' jobs from technicians
▪️ Coordinating technician on-call schedules
▪️ Notifying customers of technician expected arrival time & following up if there are any unexpected delays
▪️ Answering incoming calls, when needed, as a back-up to customer service representatives
▪️ Communicate throughout each day with customer service representatives and other dispatchers to ensure consistency and efficiency in interactions with customers
Job Qualifications
▪️1 years of dispatch or customer service experience in the mechanical, electrical, construction, or commercial services sector
▪️3 years of experience overall
▪️Proficient in MS Excel
▪️Experience using any kind of HVAC service/scheduling software (Housecall, ServiceTitan, Jobber, SuccessWare, ServiceMax, etc.)
For immediate consideration, please apply online. Only local candidates will be considered.
Job Type & Location
This is a Permanent position based out of South Bend, IN.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
▪️ Maximize dispatch board efficiency through effective scheduling and ongoing monitoring of the board
▪️ Follow through on parts ordered, return visits, and any other loose ends from prior days' jobs from technicians
▪️ Coordinating technician on-call schedules
▪️ Notifying customers of technician expected arrival time & following up if there are any unexpected delays
▪️ Answering incoming calls, when needed, as a back-up to customer service representatives
▪️ Communicate throughout each day with customer service representatives and other dispatchers to ensure consistency and efficiency in interactions with customers
Job Qualifications
▪️1 years of dispatch or customer service experience in the mechanical, electrical, construction, or commercial services sector
▪️3 years of experience overall
▪️Proficient in MS Excel
▪️Experience using any kind of HVAC service/scheduling software (Housecall, ServiceTitan, Jobber, SuccessWare, ServiceMax, etc.)
For immediate consideration, please apply online. Only local candidates will be considered.
Job Type & Location
This is a Permanent position based out of South Bend, IN.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Bend,IN. Application Deadline This position is anticipated to close on Mar 26, 2026.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $20 - $25