Collections Representative

Job Description

The Collections Representative manages a high-volume portfolio of accounts receivable, focusing on timely collections, accurate account reconciliation, and professional customer communication. This role analyzes AR metrics such as Days Sales Outstanding (DSO), aging buckets, and trends to prioritize collection efforts, while resolving discrepancies and maintaining detailed documentation. The position suits a detail-oriented, quota-driven professional who is comfortable with outbound calls, B2B collections, and working both independently and as part of a collaborative team.

Responsibilities

• Analyze accounts receivable balances, including DSO, aging buckets, and AR trends to identify and prioritize collection activities.
• Monitor customer payment activity and follow up on past-due invoices through outbound phone calls, email, and written correspondence.
• Conduct collections calls in a professional, customer-focused manner to negotiate payment arrangements and resolve outstanding balances.
• Research and resolve account discrepancies, payment issues, and customer inquiries, ensuring accurate and timely resolution.
• Prepare, maintain, and update accurate documentation, reports, and detailed account notes for all collection activities.
• Accurately perform mathematical calculations related to invoicing, payments, credits, and adjustments using whole numbers, fractions, and decimals.
• Use a 10-key adding machine and other office equipment for data entry, reconciliation, and verification of account information.
• Review aging reports regularly to determine collection priorities and escalate issues as appropriate.
• Collaborate effectively with internal teams, including accounting, credit, and customer service, to resolve complex account issues.
• Draft and send professional written correspondence related to collections, payment plans, and account status updates.
• Manage a daily outbound call volume of approximately 35 calls (up to 50 on blitz days) while meeting a daily collection goal of $8,500 per collector.
• Work efficiently in a quota-driven environment, consistently striving to meet or exceed collection and productivity targets.
• Multitask and prioritize workload effectively in a high-volume setting, managing interruptions and unexpected situations with professionalism.
• Maintain strong customer service standards while balancing firm collection practices and negotiation strategies.
• Utilize accounting or ERP systems, such as JDE or similar platforms, for invoice entry, account review, and reconciliation.
• Support credit analysis efforts by providing account insights and payment history as needed.
• Work independently with minimal supervision while contributing positively to a collaborative team environment.
  
  

Essential Skills

• Strong understanding of Accounts Receivable processes, including DSO, aging buckets, and AR trends.
• Minimum 3–5 years of professional collections experience.
• Approximately 3 years of B2B collections experience preferred.
• Experience in a quota-driven collections environment with daily call and collection targets.
• Ability to read, comprehend, and follow written and verbal instructions and correspondence.
• Strong written communication skills with the ability to draft professional correspondence.
• Solid mathematical aptitude, including calculations involving U.S. currency, weights, measurements, volume, and distance.
• Ability to multitask, prioritize effectively, and adapt to changing priorities in a high-volume environment.
• Strong problem-solving skills with a willingness to research and resolve issues independently.
• Ability to work both independently and collaboratively in a team setting.
• Typing speed of 45–50 words per minute with minimal errors.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Comfort using office equipment, including a 10-key adding machine.
• Collections customer service experience, including outbound and call center-style collection calls.
• Experience working with receivables, aging reports, reconciliation, invoice entry, accounting, credit, and negotiation.
• High school diploma or GED.
  
  

Additional Skills & Qualifications

• Associate’s degree in Accounting or Business preferred.
• B2B collections experience preferred, particularly with medium to large organizations.
• Prior accounts receivable experience is a plus.
• Strong collections back ground with some credit analysis experience preferred.
• Collection agency experience is a plus.
• Familiarity with franchise environments and parent/child account structures is a plus.
• Experience with JDE or similar accounting/ERP software preferred.
• General computer literacy and proficiency with Microsoft Office applications.
• Demonstrated ability to deliver strong customer service while managing difficult collection conversations.
• Comfort working toward defined quotas and performance metrics.
  
  

Work Environment

This role is based onsite Monday through Friday at a corporate headquarters in Stuart, FL. You work in a professional office environment that supports high-volume collections activity, including frequent outbound calls and regular use of office equipment such as computers, headsets, and 10-key adding machines. The position operates within a structured, quota-driven setting with defined daily call and collection goals, while still offering a supportive team culture and hands-on, on-the-job training to help you succeed from day one. Once you transition to permanent status, you become eligible for a comprehensive benefits package that includes health, dental, and vision coverage starting after 30 days, paid time off for vacation, holidays, and sick time, a 401(k) plan with employer match, and free access to LinkedIn Learning to support your ongoing professional growth.

Contact Me

Santhosh Raju

904 530 5416

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay And Benefits

The pay range for this position is $23.00 - $23.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Stuart,FL.

Application Deadline

This position is anticipated to close on May 20, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.