What are the responsibilities and job description for the Credit & Collections Representative position at Coastal Waste & Recycling Inc?
About Us:
Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!
At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.
What’s In It For You:
- Highly Competitive Pay
- Comprehensive Health Benefits Package
- 401(k) Plan with Company Matching Program
- Various Employee-Centric Perks and Initiatives
- Opportunities for Professional Development and Growth
Your Role:
The Credit and Collections Representative is responsible for monitoring customer accounts, collecting outstanding balances, and supporting the company’s credit and collections processes. This role requires a detail-oriented and analytical individual who can effectively communicate with clients, resolve billing disputes, and ensure timely payments — all while maintaining positive customer relationships. The Credit and Collections Representative will work closely with the credit and collections team to follow established policies and escalate issues when necessary.
- Evaluate and approve credit applications based on company criteria.
- Monitor customer accounts to identify overdue payments.
- Contact customers to discuss their accounts and arrange payment plans if necessary.
- Resolve billing and payment discrepancies by working with internal departments and customers.
- Prepare and send out invoices and account statements to customers.
- Maintain accurate records of all collection activities and customer communications.
- Prepare reports on the status of accounts for credit and collections activities.
- Ensure compliance with all company policies and industry regulations regarding credit and collections.
- Assist in the development and implementation of credit policies and procedures.
What We’re Looking For:
- High school diploma or equivalent; associate’s degree in business or equivalent combination of education and experience preferred
- Minimum of 2-3 years of experience as a credit and collections specialist or in a similar role
- Understanding of credit and collections processes and principles.
- Experience in accounting software and Microsoft Office Suite.
- Excellent communication, negotiation, and interpersonal skills.