Administrative Support/Call Center Representative

Hiring for a Customer Service Representative ONSITE in Enfield!

Job Description

This in-person Customer Service Representative role provides front-line administrative support by handling high-volume inbound calls, addressing customer inquiries, and resolving issues related to orders, invoices, and payments. The position requires a professional phone presence, strong computer skills, and the ability to manage multiple tasks in a fast-paced office environment. The role is based on-site in Enfield, CT, and remote work arrangements are not available.

Responsibilities

• Answer inbound phone calls and respond promptly and professionally to customer requests.
• Provide accurate service information to customers and assist them with questions about products, services, orders, and invoices.
• Identify, research, and resolve customer issues using computer systems and internal resources.
• Follow up on customer inquiries that cannot be resolved immediately to ensure timely resolution.
• Research billing issues and investigate misapplied payments to ensure accurate account records.
• Transfer customer calls to the appropriate staff or department when needed to address specific concerns.
• Complete call logs, records, and reports accurately to document customer interactions and outcomes.
• Sell services and enter customer orders into the computer system with high attention to detail.
• Recognize patterns and trends in customer calls and notify supervisors of recurring issues or opportunities for improvement.
• Recommend process improvements to enhance customer satisfaction and operational efficiency.
• Provide training and support to newer customer service employees as needed.
• Maintain reasonable, regular, and punctual attendance in accordance with company policies and applicable regulations.
• Adapt to changing duties and responsibilities based on evolving business needs.
• Maintain a professional company image through all phone and customer interactions.
  
  

Essential Skills

• 1 to 3 years of office experience, including customer-facing or administrative responsibilities.
• High-quality communication skills, including excellent verbal and written communication.
• Strong typing and data entry proficiency with a high degree of accuracy.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to handle multiple tasks and manage high-volume calls effectively.
• Detail-oriented approach with strong organizational skills.
• Ability to learn and effectively use customer service software and internal systems.
• Basic reading, writing, and arithmetic skills.
• High school diploma or equivalent.
• 1 to 3 years of related experience in customer service, call center, or similar roles.
  
  

Additional Skills & Qualifications

• Experience in the customer service industry is preferred.
• Experience in the refuse industry is preferred.
• Customer service–oriented mindset with a focus on delivering a positive customer experience.
• Comfort working in a call center or high-volume customer contact environment.
• Strong computer literacy and familiarity with common office software.
• Ability to remain highly organized and detail-focused in a fast-paced setting.
• Interest in career growth opportunities in areas such as sales, billing, or dispatch.
  
  

Work Environment

This is a full-time, on-site role in a beautiful, newly renovated office located in Enfield, CT. The standard schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m. The environment is described as family-oriented, supportive, and collaborative, with strong opportunities for growth into departments such as sales, billing, and dispatch. Work is primarily performed at a desk using computers, phones, and standard office software, with frequent interaction over the phone and through digital systems.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on May 21, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.