OMS Support SRE

Must Have Skills:

Sterling OMS,

Support Process with related tools like service now, Jira, splunk, dynatrace etc.,

Continuous improvement in support processes,

Stakeholder communication

debugging & mitigation skills

IBM OMS: Site Reliability Engineering

Technology stack Java, spring boot, IBM Sterling OMS, python, DB2, and MySQL Infrastructure Windows, Red Hat Enterprise Linux Sustain role:

Work expected:

1. Resolve production issues quickly within defined SLA.

2. Create and improve observability and alerts for end-to-end systems.

3. Support business for BAU and sale events.

4. Prepare system for peak sale events.

5. Automate manual processes to reduce toil and speedup incident resolution.

6. Build utility to support BAU business needs (create orders with curl/jmeter script etc., order status update, fulfilment update, tlog validation etc.) and end to end system validation for functionality and data accuracy.

Capability needed:

1. Debugging skill to debug the issue across internal platform java, spring boot, OMS and external system integrations like Yantriks, Listrak, payment systems etc.

2. Analytical skills to understand the problem and identify solution across the system in all environments.

3. Comfortable working on monitoring tools like splunk, dyntatrace, solarwinds, Grafana etc. to analyze issues.

4. Handson in writing queries on SQL (DB2, my Sql) and no-sql database (firestore, big query)

5. Learning mindset to learn new tool/technologies and fix issues across the systems.

6. Retail domain supply chain and fulfilment knowledge to understand end to end system

7. Monitor system during performance test, identify the issues and propose the fixes

8. Quick in building utility (Java, python, shell script) to perform operational tasks and automate BAU work as per business needs.

9. System infrastructure optimization.

Incident management and stakeholder engagement:

1. Hands on experience and expertise with JIRA and ServiceNow.

2. Understand daily operational challenge faced by client, resolve them, and come up with strategic solution for continuous improvement.

3. Daily connect with Client (manager level)

4. Weekly review meeting with client partner (manager/director level)

5. Weekly review meeting with client leadership (VP/CIO level)

6. Peak readiness plan, execution, and daily, weekly reporting to client leadership.

7. Partnership engagement with all 3rd party services on behalf of client

8. Drive incident bridge with client and other internal/external stakeholder to resolve issue