What are the responsibilities and job description for the OMS Support SRE position at enableIT?
About the Role
Provide production support and reliability engineering for IBM Sterling OMS platforms, ensuring system stability, observability, and performance.
Focus on incident resolution, automation, and supporting business operations including peak sale events.
Roles & Responsibilities
- Resolve production issues within defined SLAs.
- Create and improve observability and alerts for end-to-end systems.
- Support business for BAU operations and sale events.
- Prepare systems for peak sale events.
- Automate manual processes to reduce toil and improve incident resolution.
- Build utilities to support BAU needs (order creation scripts, order status updates, fulfillment updates, tlog validation, system validation).
- Debug issues across Java, Spring Boot, IBM Sterling OMS, and external integrations (Yantriks, Listrak, payment systems).
- Analyze issues across environments and identify solutions.
- Work with monitoring tools (Splunk, Dynatrace, SolarWinds, Grafana) to analyze issues.
- Write and execute SQL queries (DB2, MySQL) and work with NoSQL databases (Firestore, BigQuery).
- Monitor systems during performance testing and propose fixes.
- Build utilities using Java, Python, or shell scripting for operational tasks.
- Optimize system infrastructure.
- Use JIRA and ServiceNow for incident management.
- Understand operational challenges, resolve issues, and drive continuous improvement.
- Engage with stakeholders through daily, weekly, and leadership meetings.
- Plan and execute peak readiness activities and reporting.
- Coordinate with third-party service providers.
- Drive incident bridges with internal and external stakeholders to resolve issues.
Benefits (W2)
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $70 - $85