GENERAL STATEMENT

The Student Recreation & Wellness Center (SRWC) Operations Assistant is responsible for performing a variety of duties relative to general office assistance, facility reservations, and day-to-day operations for the SRWC. This position will help support an efficient and effective operation of the SRWC office.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Answer/screen telephone calls, greet visitors, and respond to inquiries in a courteous and professional manner in support and during the absence of the Associate Director.

2. Assist with daily event management to include set up and breakdown of equipment (i.e., tables, chairs, etc.) and maintaining awareness of daily event schedules.

3. Prepare facility booking reports, daily cash reports, memos, forms, labels, and other documents with accuracy and attention to detail. Maintain general office and facility reservation files.

4. Inventory and monitor stock of office supplies and office forms; notifies supervisor when office supplies are becoming low.

5. Become familiar with the SRWC and facility reservation policies and procedures. Complete data entry into reservation systems.

6. Provide general information about the SRWC to the campus and off-campus community. Refers more difficult questions to appropriate staff when necessary.

7. Perform cash handling operations and ensure that cash handling operations comply with ASI protocol.

8. Assist the Associate Director and other professional staff with tasks as requested.

9. Communicate with other universities to assist and prepare cost comparison analysis and performance reports.

10. Assist with enforcing all policies and procedures.

11. Answer member/guest questions and provide accurate information, which may include providing tours of the facility and locker assistance.

12. Help to create and maintain an appealing and professional work environment by having neat and orderly work areas.

13. Other duties as assigned, reasonably within the scope of the job.

MINIMUM QUALIFICATIONS

Education and/or Experience

Minimum or no previous experience required. Must be a current and active CSULB student enrolled in a minimum of 6 units.

Knowledge and Abilities

Working knowledge of office methods; ability to operate standard office equipment; proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Outlook); ability to work independently; must possess good verbal, written, and organizational skills; ability to interpret verbal and written instructions; and ability to analyze situations and respond in an appropriate manner.

OTHER QUALIFICATIONS

Schedule

This position is an annual, year-round position that works through the winter & summer academic breaks. Shifts are generally scheduled Monday–Friday between 8 AM and 6 PM during the academic year, with occasional early morning, evening and weekend hours. Scheduled hours may fluctuate based on departmental needs and event activity.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk or computer workstation and use hands and fingers to key data, sort documents, and file paperwork. The employee is frequently required to stand and be able to communicate effectively with others. The employee is occasionally required to walk to other offices within the building and around the campus. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Note: This is a union position. Please contact Human Resources with questions.