Information Technology Support Specialist

Company Description Associated MetalCast provides a full range of CNC machining services, precision castings, engineered solutions, specialty services, and inventory management to support customer business goals. The company is committed to quality, speed, precision, and just-in-time delivery while respecting customers’ budget requirements. With decades of successful industry experience, Associated MetalCast is equipped to address complex manufacturing and supply chain challenges. Team members collaborate closely with customers to deliver reliable, high-performance solutions that meet demanding production environments.

MAJOR RESPONSIBILITIES:

• Install, configure, and deploy desktop and laptop computers, printers, and other IT peripherals.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues in a timely and efficient manner.
• Perform maintenance, upgrades, and repairs on IT hardware and related equipment as required.
• Provide daily technical support and assistance to end users across the organization.
• Install, configure, and maintain network infrastructure including switches, routers, wireless access points, and workstation devices.
• Assist with the deployment of software installations, system patches, and security updates across workstations and plant systems.
• Research, evaluate, and recommend emerging technologies, tools, and best practices to improve IT operations and efficiency.
• Provide end-user support for Microsoft Windows 10/11 operating systems and Microsoft Office applications.
• Document technical issues, resolutions, and system configurations in accordance with IT procedures.
• Perform additional IT-related duties as assigned by the IT Manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma or GED required.
• Associate degree in Information Technology, Computer Science, or a related field required; Bachelor’s degree preferred.
• Minimum of seven (7) years of relevant IT support or technical experience preferred.
• High-level proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Working knowledge of Local Area Networks (LAN) and network troubleshooting principles.
• Experience configuring and supporting network devices such as routers, switches, and wireless access points.
• Familiarity with Microsoft Active Directory, including user account creation, group membership, and permission management.
• Experience supporting or integrating ERP systems; familiarity with SQL and Crystal Reports is a plus.
• Strong understanding of computer hardware components, diagnostics, and repair.
• Ability to work independently, manage priorities, and quickly learn new technologies in a fast-paced environment.