What are the responsibilities and job description for the Information Technology Application Support Analyst IV position at ConsultNet Technology Services and Solutions?
Information Technology Application Support Analyst IV
Birmingham, AL, Atlanta, GA, or Charlotte, NC (Hybrid- onsite 3 days per week)
6- month contract to hire
$55.00-$60.00/hr.
Salary Range: $120-134K
We are seeking an Information Technology Application Support Analyst to support software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Key Responsibilities
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
- Resolves complex problems or issues
- Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
- May act as lead to less experienced associates
- May act as subject matter expert (SME)
Required Skills
- Bachelor's degree in a related field and seven (7) years of related experience Or High School Diploma and eleven (11) years of experience
- Ability to communicate technical problems and solutions to non-technical users Excellent written and verbal communication skills
Salary : $120,000 - $134,000