What are the responsibilities and job description for the Resident Services Coordinator position at Associated Asset Management (AAM)?
Job Details
Description
Nestled in the foothills of Safford Peak and adjacent to the Saguaro National Park, in the magnificent Sonoran Desert of southern Arizona, Sunflower is a premier Del Webb active-adult community of the Southwest. A warm and friendly community with 967 homes, Sunflower is at the base of the Tucson Mountains in Marana. Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs, being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.
Position Summary
Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.
Description
Nestled in the foothills of Safford Peak and adjacent to the Saguaro National Park, in the magnificent Sonoran Desert of southern Arizona, Sunflower is a premier Del Webb active-adult community of the Southwest. A warm and friendly community with 967 homes, Sunflower is at the base of the Tucson Mountains in Marana. Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs, being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.
Position Summary
Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.
- Partners with Community Manager to effectively manage the front reception area and other onsite amenities.
- Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.
- Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
- Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
- Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
- Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
- Inspect common areas for cleanliness and safety concerns
- Assist Community Manager with architectural submittal process.
- Maintains strict adherence to community and company deadlines.
- Track petty cash and record payments
- Other related duties as directed.
- Excellent communication skills both verbal and written.
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Primarily sitting at workstation utilizing a computer in an office setting.
- Walking throughout community for inspections as well as any other community needs.