What are the responsibilities and job description for the Resident Services Coordinator position at AAM Brand?
Join a vibrant active-adult community in the heart of Arizona’s stunning Sonoran Desert! Located at the base of the Tucson Mountains near Saguaro National Park, Sunflower is a premier Del Webb community known for its welcoming atmosphere and exceptional resident lifestyle. As the first point of contact for residents, you’ll play a key role in delivering personalized customer service, supporting resident needs, and helping create an engaging, connected community experience.
Position Summary:
Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.
- Partners with Community Manager to effectively manage the front reception area and other onsite amenities.
- Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.
- Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
- Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
- Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
- Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
- Inspect common areas for cleanliness and safety concerns
- Assist Community Manager with architectural submittal process.
- Maintains strict adherence to community and company deadlines.
- Track petty cash and record payments
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent communication skills both verbal and written.
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- Walking throughout community for inspections as well as any other community needs.