On-Site Resident Manager

On-Site Resident Manager (Maintenance & Community Coordination)
Issaquah, WA

Job Description

Associa is seeking a capable and proactive On-Site Resident Manager to oversee day-to-day property operations, coordinate maintenance activities, and serve as the primary on-site liaison for residents, vendors, and the Board of Directors.

This is a hands-on, highly visible role that combines light maintenance responsibilities with coordination, communication, and problem-solving. The Resident Manager plays a key role in maintaining the property, supporting projects, and fostering a well-managed, respectful community environment.

The ideal candidate is highly organized, communicates effectively with a wide range of personalities, and takes ownership of issues from start to finish.

Why This Role Matters

This position plays a critical role in maintaining the quality, safety, and overall experience of our community. The Resident Manager is a trusted on-site presence who helps ensure the property is well cared for and that residents feel heard and supported.

About the Community

Sammamish Bluffs is a well-established condominium community located in Issaquah, WA, in one of the most desirable areas of the region. The property offers a peaceful setting with convenient access to nearby parks and amenities.

The community is served by some of the top-rated schools in the state and is home to residents who care deeply about maintaining a high-quality living environment.

We are looking for someone who not only takes pride in maintaining the property, but also values being part of a community and contributing to a positive and respectful neighborhood atmosphere.

Key Responsibilities

Hands-On Maintenance & Upkeep

• Perform light maintenance and minor repairs as appropriate (e.g., basic fixes, adjustments, small installations)
• Support general upkeep of common areas, which may include tasks such as cleaning, vacuuming, and maintaining overall appearance
• Proactively address small issues before they become larger problems
• Use judgment to determine when to complete tasks directly versus coordinating with vendors to ensure timely and cost-effective solutions

Property Operations & Maintenance

• Perform and coordinate maintenance, repairs, equipment installation, and preventative maintenance
• Create and follow preventive maintenance schedules
• Inspect and evaluate buildings, grounds, and related systems regularly
• Ensure all work is completed safely and in compliance with applicable codes and regulations
• Purchase and manage maintenance supplies, tools, and equipment

Vendor & Contractor Coordination

• Coordinate with outside contractors for repairs, maintenance, and improvements
• Monitor quality and completion of vendor work
• Assist in tracking scope, timelines, and follow-up for ongoing work

Project Support

• Assist with the coordination of larger maintenance and capital improvement projects
• Support communication between contractors, management, and the Board
• Help identify issues early and ensure timely resolution

Resident Relations & Communication

• Serve as the primary on-site point of contact for residents
• Respond to questions and concerns in a professional and timely manner
• Help de-escalate conflicts and support positive community interactions

Board & Management Support

• Support implementation of Board decisions and priorities
• Provide on-the-ground insight into property conditions and needs
• Coordinate with the Association’s management company to ensure alignment and follow-through

Qualifications:

• • Time-critical and a Valid Driver's License
  • Knowledge of general maintenance requirements (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
  • Knowledge of OSHA worksite and personal safety requirements.
  • Knowledge of State or local governmental safety requirements.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Knowledge of company policies, procedures, and forms.
  • Time management and time critical prioritization skills.
  • Self-motivated, proactive, detail-oriented, and a team player.

  Preferred Qualifications

  • Experience in condominium, HOA, facilities, or property management, or similar experience
  • Experience coordinating vendors or supporting capital improvement projects
  • Familiarity with property management software/tools

  Additional Requirements

  • This position requires residence on-site in the provided unit
  • This is a non-smoking property; smoking of any kind is not permitted in the unit or anywhere on the premises

  What We’re Looking For

  The ideal candidate:

  • Takes ownership of issues and follows them through to completion
  • Communicates clearly and professionally with residents, vendors, and the Board
  • Comfortable working independently while staying aligned with Board direction
  • Remains calm and effective when handling challenging situations
  • Is organized, proactive, and able to manage competing priorities
  • Takes pride in maintaining a well-run and welcoming community

Compensation

• $18.00 - 23.00/hour (depending on experience; direct experience highly considered)
• On-site 2-bedroom/2-bath condo provided under a separate agreement with the client.
• On-site residence is a required condition of employment due to operational needs, including emergency response, property oversight, and resident support.
• Client-provided on-site housing and utilities are required as a condition of employment and are not provided as a cash allowance.

Benefits Summary

• Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
• Sick accrual is available for employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
• 401(k) offered
• 9 paid holidays
• Medical, dental, and vision offered
• Short- and long-term disability and voluntary insurance options
• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Employee Referral Bonus Program
• Wellness Incentives

Salary : $18 - $23