What are the responsibilities and job description for the Resident Manager position at Andasol Management, Inc.?
Who We Are?
Trojan Storage is the best self-storage operator in the business with over 40 locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.
Your Benefits:
On-Site Residency!
Full-Time schedules between 9:30AM to 5:30PM (weekends 10AM – 4PM)
Medical, Dental, Vision, & Life Insurance | 401k Matching Program | Vacation Time
Sick Time | Bonuses | Holiday Pay | Referral Program
Discounted Storage | Education Assistance Program | Employee Assistance Program
Employee Discount Store | Work/Life Balance | Growth Opportunities
Mileage Reimbursement |And Much More…
Your Role:
Join our amazing company and start your career in Self-Storage today! The manager’s role oversees the day-to-day operations and takes ownership of the property they are managing. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process’, and routinely manages the property. This individual works independently, both inside and outside, keeping the property clean, conducting daily and monthly checklists, and is responsible for the daily operations of the property.
Your Responsibilities:
- Responsible for achieving the following Key Performance Indicators (KPIs): Site Occupancy, Site Audit Score, Customer Reviews, Insurance Penetration, and Annual Delinquency Percentages.
- Exceeds sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
- Expertly guides customers through the rental process, including offering insurance and conducting site tours.
- Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
- Conducts site auctions, balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
- Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
- Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.
- Manage the people and resources at the property level to ensure completion of daily operations.
Qualifications:
- Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
- 2 years of experience in a customer facing role required.
- 1 year of leadership experience or a supervisory role preferred.
- Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
- Weekend availability and ability to work independently.
- Office skills including organizational skills, writing, basic math, and computer skills.
- Excellent communication and interpersonal skills with great decision-making ability.
- Strong customer service skills with a passion for helping others.
Apply today to join one of the fastest growing self-storage operators in the business!
Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com
Salary : $21