What are the responsibilities and job description for the Lobby Ambassador (Luxury Downtown Miami Property) position at Associa?
Lobby Ambassador
The lobby ambassador will often be the first point of contact for owners, guests, and vendors and will need to be hospitality driven with top notch customer service skills. This service role will act in accordance of Marquis Association Management's mission to provide best in class service including maximization of resident satisfaction within established quality customer service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel
- Maintains a calm and pleasant personality in all types of situations and creates great customer service outcomes
- Deals with the general public, owner / residents, & employees with tact and courtesy
- Adheres to prescribed standard operation procedures covering all aspects of residential operations.
- Reports to Front Desk Supervisor, Assistant Property Manager, and/or Property Manager on all operational matters concerning the Front Desk department
- Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from Residents and Guests.
- Anticipate Owner and Guest needs and learn preferences of all those entered into the Front Desk or Building software
- Handle Owner and Guest requests including restaurant reservations, dry cleaning services, transportation, and any other typical "basic" concierge services. Concierge is available for full concierge services.
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors.
- Receive, process and deliver incoming and outgoing laundry, shipments and/or mail/packages.
- Transport residents in the building's Luxury House Car.
Qualifications:
- High School Diploma
- Flexible to work AM, PM and Overnight shifts
- Clean driving record and active driver license.
- Ability to lift items weighing as much as 50 lbs.