What are the responsibilities and job description for the Front Desk Assistant position at Associa?
Associa is hiring a Front Desk Assistant for its community in Sterlng, VA.
Daily responsibilities:
- Meet and greet homeowners, visitors, guests, vendors, and contractors.
- Research and respond to inquired in-person, by phone and email.
- Answer and direct calls. Manage emails.
- Receive, log, sort, and distribute mail and packages.
- Activate and issue key FOBs, pool passes, and parking passes.
- Review customer accounts, generate and send out statements, scan, fax, and file documents.
- Enter information in the database and maintain community an homeowner data.
- Provide administrative an clerical support to the team, homeowners, members of the board of directors, and committee members.,
- Reserve meeting room space.
- Generate correspondence, send out mass emails, and maintain all communication with homeowners.
- Other duties as requested.
Qualifications:
- High school diploma or GED equivalent.
- 1 year of corporate receptionist, administrative, or clerical experience is required.
- Well versed in Microsoft Office products (Word, Excel, Outlook).
- Excellent communication skills, written and spoken.
- Customer service driven and team oriented.
- Ability to prioritize tasks and manage multiple tasks simultaneously while maintaining a positive disposition.
- Attention to detail, takes the initiative, proactive, and solutions oriented.
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