What are the responsibilities and job description for the Member Services Associate/Receptionist position at Associa?
CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients.
CAMS is on the search for a self-motivated, enthusiastic, responsible person to provide exemplary service to and represent one of our communities in Fort Mill, SC.
Pay range is $18.00 - $22.00 hourly based on experience and qualifications. The schedule is full-time, Monday through Friday from 1:00 p.m. to 9:00 p.m.
Responsibilities:
AMENITY CENTER DUTIES:
- Open or close the amenity center as the shift requires.
- In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information.
- Assist with room set up and taken down for scheduled uses.
- Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed.
- Enforce board-approved rules and regulations for use of the amenity center.
- Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition.
- Register residents for events and activities. Collects payment at time of registration and provide receipts.
- Create name tags for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.
- Answer phones, greet visitors and provide information.
- Report any accidents, unsafe conditions, or problems to the appropriate staff member.
- Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made.
- Other department related duties as assigned by the Manager or other team members.
ADMINISTRATIVE DUTIES:
- Maintain and update homeowner addresses in Vantaca as necessary
- Track closings of units.
- Maintain office equipment inventory to include serial numbers of all equip., etc.
- Alert appropriate team members immediately on any issues of concern
- Maintain electronic files; homeowner, vendor, etc.
- Respond to inquiries from homeowners, residents, vendors and any other person having business with the community.
- Coordinate with Facilities Manager on issues regarding maintenance requests.
- Refer inquiries to appropriate resources.
- Performs other duties as assigned.
Qualifications:
- Ability to communicate effectively both orally and in writing.
- Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
- Strong conflict resolution skills. Excellent “people” skills.
- Ability to multi-task.
- Ability to learn and proficiently utilize community management software and Microsoft Office products.
- Must be dependable, solution oriented and professional in appearance.
- Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
- Ability to lift and move up to 25lbs.
- Experience working for a community association or recreation center (preferred)
Education/Certifications:
- Graduation from high school and two years’ experience in customer service position.
- Ability to maintain CPR/AED certification.
Benefits & Pay Rate
The pay range for this position is $18.00 - $22.00 hourly and is determined by the candidate’s previous experience and qualifications, which are explained and proven during the interview.
The CAMS compensation package includes:
- Paid Time Off
- Paid Company Holidays
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life Insurance
- Short-term Disability
- Long-term Disability
- Accident coverage
- Critical Illness coverage
- Employee Assistance Program
Salary : $18 - $22