What are the responsibilities and job description for the Concierge position at Associa?
Associa Canyon Gate has a Concierge opportunity onsite at one of their clients. Concierge serve as a customer service employee who is the point person for the home owner's association. Concierge staff are available to homeowners, vendors and guests providing information and other services such as receiving packages, monitoring property access and greeting visitors.
Job Duties and Responsibilities
Duties include but are not limited to:
- Welcomes homeowners, vendors and guests to property.
- Performs various administrative/managerial tasks in support of facility's mission.
- Creates a positive experience for guests by attending to needs and answering questions.
- Other duties as assigned.
Qualifications:
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
Education and Experience
- High school diploma High School Diploma or GED Required
- 0 – 3 years of directly related or closely related experience
Certifications or Licenses
- n/a
Travel Requirements
- n/a
Working Conditions
- Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
- Overtime required (on-call, weekends, 24hr emergency, etc.)
- Frequent social interaction
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and
conduct data entry activities.
ENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental
conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise
extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.