What are the responsibilities and job description for the Community Manager position at Associa?
Community Association Manager (CAM)
Location: Mason, Ohio
Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team in Columbus. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive.
This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.
What You’ll Love About Working With Us
At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being:
- Flexible hybrid work schedule – work from home with only one required in-office day per week (unless there’s a special event or meeting)
- Robust benefits, including medical, dental, vision, 401k, and disability insurance
- Company-paid continuing education and certifications: CMCA, AMS, PCAM
- Paid membership to CAI (Community Associations Institute)
- Work-life balance is a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.
- Work essentials provided: company laptop, work phone, and mileage reimbursement
- Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets
What You’ll Be Doing
As a Community Association Manager, you’ll play a key role in the success of our client communities by:
- Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors
- Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
- Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
- Reviewing and summarizing monthly financials for the Board of Directors
- Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success
Qualifications:
What You Bring to the Role
Required Qualifications:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience in community management, customer service, hospitality, or a related industry
- Strong written communication skills, including grammar, structure, punctuation, and spelling
- Proven ability to deliver excellent customer service and effectively resolve conflicts
- Comfortable working independently and collaboratively in team settings
- Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
- Professional and clear communication skills across phone, email, and in-person interactions
Preferred Qualifications:
- CMCA (Certified Manager of Community Associations) designation
- Completion of the M-100: The Essentials of Community Association Management course through CAI
- Experience managing an HOA portfolio or working as an onsite community manager
- Familiarity with HOA operations, board governance, and vendor coordination