What are the responsibilities and job description for the Collections Specialist position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Homeside Properties, an Associa Company, is seeking a Collections Specialist to join and support our community association manager team in Alpharetta, GA. We are looking for energetic, flexible professionals who want to make a long-lasting career with a a company that leads the community association management industry. Job responsibilities include, but are not limited to:
Qualifications:
Job Description
Homeside Properties, an Associa Company, is seeking a Collections Specialist to join and support our community association manager team in Alpharetta, GA. We are looking for energetic, flexible professionals who want to make a long-lasting career with a a company that leads the community association management industry. Job responsibilities include, but are not limited to:
- Manage collections for an assigned portfolio of communities.
- Review Aging Reports for each community, update collection statuses, add notes to accounts, and determine next step of collection process.
- Answer phone calls/emails from delinquent members to discuss payment plan options, account questions, etc.
- Liaison between attorney and board of directors as well as make recommendations to the board when collection decisions are needed.
- Approve Collection Letters, Lien Letters and create legal work orders to submit to the community’s attorney.
- Meet with each manager to discuss important collections issues, review new legal work orders and answer any questions the manager may have with regard to the collections process. These meetings may also include discussions of whether the community’s current attorney is meeting their needs and make recommendations if change is needed or requested by the board.
- Track bankruptcies, foreclosures and lawsuits for reporting purposes.
- Reconcile Accounts including any adjustments to delinquent owner’s ledger, foreclosure write-offs, as well as splitting of judgment, consent order & bankruptcy accounts and any other reconciliation that is needed.
Qualifications:
- General skills and abilities to perform basic credit and collection functions.
- Skill in the maintenance and control of appropriate data collection and record keeping systems.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- 0 – 3 years of directly related or closely related experience.
- Associates Degree Required.
- Bachelor’s Degree preferred.
- Legal background preferred.