Product Documentation & Knowledge Systems Specialist

Kiefer Sage

Product Documentation & Knowledge Systems Specialist

Job Description

Job Title: Product Documentation & Knowledge Systems Specialist

Department: New Product Development

Reports To: Vice President of New Product Development

FLSA Status: Exempt

Location: Onsite

Date: 04/22/2026

Summary/Objective

The Product Documentation & Knowledge Systems Specialist is responsible for developing, maintaining, and scaling technical documentation and knowledge systems across Kiefer Sage product lines, including Tenhold, Martcart, and Spraymaster. This role bridges engineering, production, and documentation by translating complex technical processes into clear, accessible materials while building the systems and workflows that ensure documentation accuracy, consistency, and scalability.

This is a build-focused role requiring strong initiative, organization, and the ability to create structured documentation systems in an evolving environment. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical Documentation:
  • Author and maintain installation guides, assembly instructions, and service documentation across all product lines 
  • Collaborate with engineers, technicians, and production staff to capture accurate procedural knowledge 
  • Create illustrations, exploded views, and diagrams using tools such as Adobe InDesign, Illustrator, or similar 
  • Ensure documentation reflects current product configurations and is updated as changes occur 
  • Maintain version control and document history using systems such as SolidWorks Vault or similar
• Knowledge Systems & Process Design:
  • Design and implement structured documentation workflows from engineering inputs to published outputs 
  • Develop reusable, modular templates to standardize documentation across product lines 
  • Identify and implement opportunities to automate or streamline documentation processes 
  • Build and maintain a centralized knowledge management system for production, assembly, and service teams 
  • Establish documentation standards including formatting, naming conventions, revision cycles, and approval workflows
• Cross-Functional Collaboration
  • Partner with engineering, production, quality, and product management teams 
  • Conduct audits to identify documentation gaps, outdated materials, and inconsistencies 
  • Train employees on how to access and use documentation systems effectively 
  • Support new product introductions by developing documentation alongside product development timelines

Competencies:

• Technical writing and documentation development
• Ability to interpret engineering drawings and CAD models
• Strong organizational and project management skills
• Process development and systems thinking
• Cross-functional collaboration and communication
• Analytical problem-solving
• Adaptability in a developing or evolving environment
• Attention to detail and accuracy

Supervisory Responsibility

This position has no supervisory responsibility. 

Work Environment

This job operates mainly in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. 

Physical Demands

This is largely a sedentary role; however, some lifting, bending, stooping, and standing is necessary. Mental alertness and long periods of concentration.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Travel, evening, and weekend work may be required as job duties demand.

Required Education and Experience: 

• 3 to 6 years of experience in technical writing, documentation engineering, or a related field in a manufacturing or industrial environment 
• Experience translating complex mechanical or electrical processes into clear written and visual instructions 
• Ability to read and interpret technical drawings or CAD references 
• Strong organizational skills with the ability to manage documentation across multiple product lines 
• Experience working in a self-directed environment with evolving processes 
• Proficiency with Adobe InDesign, Illustrator, or similar tools

Preferred Education and Experience: 

• Experience with SolidWorks Composer or similar 3D documentation tools
• Familiarity with document management systems such as SolidWorks Vault or SharePoint
• Experience with structured authoring tools or documentation automation systems
• Background in manufacturing, industrial equipment, or electro-mechanical assembly environments
• Experience working in a multi-product or multi-brand organization

AAP/EEO Statement: KS provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Job Duties: This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of KS are expected to perform tasks as assigned by KS supervisory/management personnel, regardless of job title or routine job duties.