Help Desk Support Service Specialist - Intermediate

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist - Intermediate to support the Communications Electronics Command (CECOM) at Aberdeen Proving Ground, MD. The technician provides Tier 1 and Tier 2 desktop support services for Windows 11 devices. The technician will assist with lifecycle management including re-imaging laptops and desktops to standard baselines as directed by the Regional Network Enterprise Center (RNEC), supporting both NIPR and SIPR networks and standalone systems.

The technician will also assist with mobile device troubleshooting, printer/scanner support, and updates to asset/configuration management systems. Working within Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune, and Microsoft 365, the specialist will troubleshoot and resolve issues across a variety of devices. They will also support software patching above baseline requirements and participate in escalated support efforts across teams.

Key Responsibilities

• Troubleshoot and resolve IT issues for Windows 11 desktops and laptops
• Re-image devices according to RNEC baseline configuration standards
• Support mobile device troubleshooting and setup (iOS, MiFi)
• Provide support for printers, scanners, and miscellaneous IT devices
• Apply patches to software classified as above-baseline
• Utilize Microsoft Entra ID, Microsoft Intune, and Microsoft 365 to administer and troubleshoot user environments
• Work within an IT ticketing system (e.g., ServiceNow) to log and resolve incidents
• Update asset and configuration databases for hardware lifecycle changes
• Collaborate with internal teams to escalate and resolve complex issues
• Obtain Computer Imaging/Reimaging Certification within 30 days of hire (training provided)
  
  

Basic Qualifications

• Bachelor’s degree in a related field from an accredited institution
• Minimum of 3 years of IT infrastructure and support experience
• Experience with:
• Windows 10/11 troubleshooting and support
• Mobile devices (iOS, MiFi)
• Printers, scanners, and peripheral device support
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft 365
• ITSM tools (e.g., ServiceNow)
• Strong written and verbal communication skills
• Additional Desired Skills:
• Experience working within a military/federal government structure and environment
• Use productivity tools (Outlook, Excel, Word, etc.)
  

CLEARANCE LEVEL

• SECRET Clearance
  
  

EDUCATION REQUIRMENTS

• A bachelor’s degree in a related field from an accredited institution.
  
  

CERTIFICATION

• IAT Level II (Security preferred)
• Computing Environment Certification (For Example, MD-100 and MD-101or MD-102)
• Technician will be required to obtain Computer Imaging/Reimaging Certification (Training provided by local Regional Network Enterprise Center) within 30 days of starting
  
  

Work Environment And Physical Demands

• This role will be full-time on-site at Aberdeen Proving Ground, MD.
  
  

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.