Experience Ambassador

POSITION:                                     Experience Ambassador        

DEPARTMENT:                             Event Services              

REPORTS TO:                                Event Coordinator      

FLSA STATUS:                              Hourly/Non-Exempt    

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Experience Ambassador for ASM Global/Mercedes-Benz Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

• Serve as an extension of Event Coordinator in a part time capacity for all appropriate events
• Serve as the main point of contact for his/her appropriate gate location during the event door opening process
• Always maintain professional demeanor and attire
• Resolve any front of house patron/ticket/building issue throughout the event that requires a management presence
• Maintain communication with Event Coordinator during every event
• Contact appropriate personnel to resolve issues throughout event
• Communicate with other part time team members effectively, including policy and procedure updates when applicable
• Attend pre-event briefing and make notes of any changes on the information sheet
• Track, compile and provide post-event notes for every event
• Monitor all front of house areas of the building throughout the event
• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must successfully pass a criminal background check
• Must be 18 years of age or older

• Extensive building knowledge of the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square
• Excellent communication skills
• Prior managerial skills preferred
• Able to work nights, weekends, and holidays as needed
• Able to work all major events

Education and/or Experience        

• High School diploma or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.