Box Office Manager

Job Title:           Box Office Manager           

Department:     Finance        

Reports To:       Director of Ticketing

Supervises:        Part-Time Ticket Sellers

FLSA Status:    Hourly, Non-Exempt

Pay Rate:          $30.00-33.00 per hour

SUMMARY:

ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA.  This position will oversee ticket sales and all aspects of box office operations.

MAJOR RESPONSIBILITIES:

• Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all ticketed events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events with Director of Ticketing.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Additional responsibilities as required by Director of Ticketing and/or General Manager.
• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Organize and prioritize work to meet deadlines.
• Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently.
• Handle/reconcile large sums of money utilizing prescribed cash management controls.
• Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment and handle a heavy workload that can present stressful situations.

QUALIFICATIONS:

• Bachelor’s degree is preferred or an equivalent combination of education and experience. 
• Must have experience in accounting and customer service. 
• Box Office experience in a similar environment strongly preferred. 
• Supervisory experience preferred.
• Must be able and available to work flexible day and evening times, including weekends.

TO APPLY:

Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment).

Recruiter-Kate Anderson

Accesso ShoWare Center

625 W James St.

Kent, WA 98032

Applicants that need reasonable accommodations to complete the application process may contact HR at 253-856-6706. ASM Global/accesso ShoWare and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Salary : $30 - $33