What are the responsibilities and job description for the Box Office Ticket Seller position at ASM Global?
Capital One Hall is a multi-venue theater complex presently under construction at Capital One Center, located on the campus of Capital One headquarters in Fairfax County in the Commonwealth of Virginia. Capital One Hall features a 1600 seat performance hall, a 250 seat black box, a rooftop park encompassing a 150 seat amphitheater and an authentic Biergarten. The venue encompasses a spectacular Grand Lobby and Terrace, both spaces perfect for unique performances, pre-show activities, smaller musical acts, corporate gatherings and social events. This extraordinary, state of the art facility is located directly off the silver Metro line making it easily accessible locally and out of Washington D.C. proper. The anticipated performance season runs 12 months a year and will host a diverse, eclectic mix of entertainment including live music concerts, comedic acts, festivals and will proudly host many Fairfax County theatrical and symphonic groups including but not limited to organizations such as the Fairfax Symphony Orchestra, Washington West Film Festival and Ravel Dance.
Capital One Hall is owned by Capital One and opened in October 2021 and is managed by ASM Global, a Los Angeles based company and a world leader in facility management who will operate this extraordinary complex in the best interest of its client, Capital One.
Position Responsibilities
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance
Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box
Handles Will-Call according to procedures
Efficiently and courteously answer questions concerning event availability, pricing, seat selection, scheduling and parking
Resolve guest complaints within scope of authority
Utilize and balance a cash drawer with various tender types
Able to work independently and handle most questions without assistance
Performs other duties as assigned by the Box Office Manager
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent communication skills as well as interpersonal skills to deal effectively with all business contacts
Able to take initiative and exhibit flexibility
Effectively communicate in English, both written and oral forms
Ability to work flexible hours including evenings, weekends and holiday's as needed
Education and/or Experience
High School diploma or equivalent
Six (6) months experience with customer service and cash handling
Previous experience in a similar type entertainment venue.
Ticketmaster experience preferred
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Free employee parking.